Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Order Information

What Delivery Methods are available?

For Nairobi, a 3rd Party delivery service will be used. The fee depends on the distance to your preferred location from Lavington.

 

For other regions, the rate will depend on the courier used.

How long will it take to get My Order?

In most cases, it would take around 10 days to receive your order. However, if the item is readily available, your order can be delivered on the same day.

 

Alternatively, you can inform us on when you’d like the order delivered once ready.

How do I track My Order?

You can check the status of your orders by accessing ‘My Account’ (online or via the REBAC App) and click ‘Orders’.

Do I need an account to place an order?

No, you don’t. You can checkout as a Guest.

Returns & Exchanges

What is the return and exchange policy?

REBAC allows for returns and exchanges if your purchase doesn’t fit.

All returns and exchanges due to sizing/quality are subject to a 3-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

  1. Items delivered did not look like the picture.
  2. Items purchased within the Sale section are not returnable. Sale of these are final and cannot be returned, exchanged or refunded.
  3. Items must be in original condition: unwashed with the original packaging and tags.
  4. For hygienic purposes, earrings, innerwears and socks are non-returnable.
  5. Items must be returned within 3 days from the date the item is received.
  6. Delivery costs associated with the return (and exchange) of the product will not be covered by REBAC.
  7. All other returns will be refunded in store credit. REBAC will process the compensation only when the return meets all of the above conditions.

Your rights under any applicable consumer law are additional to and not affected by REBAC’s return and exchange policy above.

How should I contact you if I have any queries?

You can get in touch with our Customer Service here. You can reach us via WhatsApp or Instagram as well.

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