Terms & Conditions
By visiting our Platform (Website or APP), our pages (Facebook or Instagram) and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms apply to all users of our Platform, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. These terms & conditions constitute the entire agreement between you and REBAC and supersede any and all preceding and contemporaneous agreements between us. Please read them carefully. We may amend the terms & conditions at any time without prior notice. You should check back regularly to review the updated terms & conditions.
Colors of products may appear different due to the color calibration of an individual’s computer and it might appear darker in reality due to lighting used.
As we try to make sure all product details and prices listed on our Platforms are correct, there may be instances where errors may occur. If we discover any error in the price of any of the Items listed on any REBAC platform that you have ordered, we will inform you of this as soon as possible. You will be given the option of reconfirming your Order at the correct price or cancelling it. If we are unable to reach you, we will put the Order On Hold.
Market conditions and competitive pressures may cause prices and availability to change without further notice.
- The prices stated are FINAL.
- For an order to be processed, the Customer must pay a 50% deposit of the Order Total. The remainder will be paid upon collection. Should the Customer opt for delivery, the Customer must clear their balance before the order is dispatched as the rider is in no way affiliated with REBAC.
All returns and exchanges due to sizing/quality are subject to a 3-day return and exchange policy upon receipt of order, subject to the following terms and conditions:
- Items delivered did not look like the picture.
- Items purchased within the Sale section are not returnable. Sale of these are final and cannot be returned, exchanged or refunded.
- Items must be in original condition: unwashed with the original packaging and tags.
- For hygienic purposes, earrings, innerwears and socks are non-returnable.
- Items must be returned within 3 days from the date the item is received.
- Delivery costs associated with the return (and exchange) of the product will not be covered by REBAC.
- All other returns will be refunded in store credit. REBAC will process the compensation only when the return meets all of the above conditions.
Your rights under any applicable consumer law are additional to and not affected by REBAC’s return and exchange policy above.
Items not claimed or collected within 2 weeks with no valid reason will be put up for re-sale and the deposit is non-refundable.
Customers can request for an extension of the period up to 4 weeks. After that period, any unclaimed item will be put up for re-sale and the deposit paid is non-refundable.
Store Credit has no expiry, are non-transferable and non-refundable.
Each coupon is valid for a limited time only and expires on the date/time specified. As the coupons are limited, any order placed without payment within the coupon validity period will be automatically cancelled. No extension will be provided.
When using a coupon, the amount paid after deducting voucher amount will be entitled to REBAC points. Example: If you spend KES 3,250 and voucher amount is %50 OFF, you will have paid KES 1,625. Points will be awarded for the partial bill of KES 1,625.
REBAC reserves the right to amend validity date of coupons or reject coupons in order to protect the interests of the company or under circumstances of abuse.
REBAC reserves the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of our platforms after any such changes constitutes your acceptance of the new Terms and Conditions.